Privacy Policy
Privacy Policy
Last Updated: 22 October 2026
At Lawson Sibu, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or shop at lawson.com.my.
When you browse our website, create an account, place an order or contact us, we may collect:
1. Full name
2. Email address and contact number
3. Billing and delivery address
4. Order details and purchase history
5. Payment transaction status and references
6. Account information, where applicable
7. Website usage information, such as IP address, browser details and cookies
Most information is collected directly from you. We may also receive payment confirmations and delivery updates from our service providers.
Information necessary to process orders and deliver products is required. Optional information, such as marketing subscriptions, is voluntary.
We use your personal information to:
1. Process and fulfil your orders
2. Arrange deliveries or in-store pickups
3. Confirm payments and send order updates
4. Handle customer enquiries, returns and refunds
5. Maintain customer accounts
6. Improve our website and shopping experience
7. Send promotional updates where permitted
8. Prevent fraud and comply with legal obligations
We use Billplz, a Malaysian payment gateway, to process online payments.
When you make a payment, the information required to complete your transaction may be processed by Billplz, its financial institutions and payment partners.
Lawson Sibu receives relevant transaction information, such as payment status and references, to confirm and manage your order.
Your payment information is also subject to Billplz’s privacy and security practices.
For more information, please visit Billplz Privacy Policy.
We only share necessary personal information with trusted service providers, including:
– Billplz: For secure payment processing.
– Courier and logistics providers: To arrange and deliver your orders.
– Website hosting and technical providers: To maintain our ecommerce website.
– Relevant authorities: When disclosure is required by law.
We do not sell your personal information to third parties. Some service providers may process or store information outside Malaysia, subject to applicable data protection requirements.
Our website uses cookies and similar technologies to support shopping cart functions, account sessions, website performance and user experience.
Where enabled, analytics and marketing tools may also collect website usage information.
You can manage cookies through your browser settings and any cookie preference controls available on our website. Disabling certain cookies may affect website functionality.
We take reasonable measures to protect your personal information against unauthorised access, misuse, loss and disclosure.
Your information is retained only for as long as necessary to fulfil the purposes described in this policy, resolve disputes, maintain business records and comply with legal requirements.
Subject to applicable Malaysian personal data protection laws, you may request to:
– Access your personal information
– Correct inaccurate or outdated information
– Withdraw consent where applicable
– Limit certain uses of your information
– Opt out of promotional communications
– Request deletion of information where permitted by law
Please note that certain information may need to be retained for accounting, legal or transactional purposes.
If you subscribe to our newsletter or promotional updates, we may contact you about new arrivals, special offers and store news.
You can unsubscribe at any time using the unsubscribe option provided or by contacting our customer service team.
We may update this Privacy Policy from time to time to reflect changes in our services, operations or legal requirements. Any updates will be published on this page with a revised date.
Need assistance?
Have questions about your order, delivery or return request?
Our friendly team is happy to help!
Contact Lawson Sibu Customer Service
📞 013-802 0202 / 016-888 4050
LAWSON’S deal
Enjoy Free Shipping across Sarawak with min. spend RM150 today!
