Return Policy
Return & Refund Policy
At Lawson Sibu, we want every shopping experience to be smooth and enjoyable. If there’s an issue with your order, we’re here to help!
Prefer to collect your order in person? We offer self-collection at both Lawson Sibu branches.
Simply select your preferred pickup location during checkout. We’ll notify you when your order is ready for collection.
We take care when packing your orders. However, if your items arrive damaged during delivery or you receive an incorrect product, please contact our customer service team as soon as possible.
Customer Service:
📞 013-802 0202
📞 016-888 4050
Please provide the following to help us review your request:
1. Your order number
2. Clear photos of the outer packaging and shipping label
3. Photos showing the damaged or incorrect items
4. An unboxing video, if available
💡 Helpful Tip: We highly recommend recording a video while opening your parcel, showing the packaging and items inside. This can help us verify any damage or missing items more efficiently.
Please keep the original packaging and affected items until our team has reviewed your request.
All return, replacement and refund requests will be reviewed by our customer service team.
If an item is confirmed to be damaged, defective or incorrectly delivered, we’ll assist you with an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer rights.
Please contact us before returning any products, so our team can guide you through the process.
Need assistance?
Have questions about your order, delivery or return request?
Our friendly team is happy to help!
Contact Lawson Sibu Customer Service
📞 013-802 0202 / 016-888 4050
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